Recently, Ms. Zhang, a citizen of Chenzhou City, completed her medical insurance settlement by face scanning only within less than 30 seconds at the Chenzhou Fourth People’s Hospital. She was so amazed by the speed and the convenience.

Facial recognition payment enables patients to complete medical insurance reimbursement, personal account payment and out-of-pocket expenses without physical cards or smartphones, streamlining what were previously separate procedures.

In recent years, the city has always been based on the urgent needs and concerns of the insured population, and continuously deepened the quality and efficiency improvement of medical insurance services. It has incorporated the basic settlement function of the medical insurance code into the core terms of the medical insurance agreement for designated medical institutions, promoting the extension of settlement services from traditional windows to the entire process, achieving one-stop QR code for the entire process of medical and drug purchase, including registration, medical treatment, examination and testing, drug dispensing, and cost settlement.

To improve service coverage and utilization rate, the city has innovatively launched a three-dimensional promotion mechanism involving publicity and guidance, process optimization and incentives. It has carried out the “medical insurance code settlement competition" activity for consecutive years.

Through on-site guidance, online training, case promotion and other means, it encourages designated medical institutions to expand the application scenarios of medical insurance codes and optimize operation processes, allowing the public to truly feel the convenience brought by “contactless settlement”.

Based on the development trend of mobile payment technology, the city has vigorously promoted the application of facial recognition technology in the field of medical insurance.

At present, insured individuals do not need to bring physical cards or use their mobile phones to scan QR codes when seeking medical treatment and purchasing drugs. They only need to complete facial recognition at self-service terminals, settlement windows, or mobile service devices of designated medical institutions, or display electronic medical insurance vouchers to automatically calculate medical insurance benefits and split costs.

This synchronously realizes the mixed payment from medical insurance reimbursement, personal account and out-of-pocket expenses, completely addressing pain points such as leaving cards behind at home, unfamiliar with the use of mobile phones, and forgetting passwords”.

Data shows that as of now, the settlement rate of medical insurance codes (including facial recognition) in Chenzhou city has reached 66.46%, with the settlement service provided for 7.3 million people throughout the year, accounting for 62.04% of the total.

579 designated medical institutions and 711 designated retail pharmacies across the city have been fully equipped with facial recognition devices.

Facial recognition and code-based payment options in the medical insurance system have become the preferred ways for the public.

Next, the city will continue to deepen the digital and intelligent transformation of medical insurance, explore the innovative integration of medical insurance payment, electronic prescription circulation, chronic disease management and other fields around new needs and scenarios in public medical services, further expand the application boundaries of “smart medical insurance”, so as to offer more precise, more efficient and more heartwarming medical insurance services.

Chinese source: czxee